Delete Your Account

Use the deletion control already in your account

If you can sign in, use the existing account-deletion control. This is the quickest route and helps verify that the request is being made by the account holder.

Request deletion from the web

This public route remains available if you have uninstalled the app, cannot sign in, or otherwise cannot reach the Profile or Account deletion control.

Data normally deleted with the account

• Account profile and contact information held for that account.
• Authentication credentials or account identifiers that are no longer required.
• Account-linked saved listings, saved searches and notification preferences.
• Other personal preferences or account history stored specifically for the deleted account, unless retention is required for a legitimate reason described below.

Information we may need to keep

Deletion does not necessarily require erasing information that must be retained for a legitimate legal, accounting, security, fraud-prevention or regulatory purpose. Where such retention is necessary, we will limit the retained information to what is reasonably required and keep it only for the applicable retention period.

Account deletion also does not delete property facts, third-party source listings, or other information that exists independently of your account, and it does not require deletion of data that has been irreversibly anonymised or aggregated.

Broker, advertiser and paid-service records

If an account has paid transactions, invoices, listing-management records or sub-account administration, some transaction or compliance records may need to be retained after account closure. We will delete account-linked personal data that is not required to be retained.

The same deletion controls remain available in-product

Members can delete their account from Profile; advertisers and brokers can delete their account from Account. The public web request above is an additional route for users who no longer have access to those controls.